Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must request a return within 30 days of receiving your order. Items that are damaged, altered, or missing parts are not eligible for return. If you received a defective or incorrect item, please contact us immediately for assistance.
Return Request Process
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to return the original item. This ensures that you receive the correct item in a timely manner.
Non-Returnable Items
Certain items are non-returnable, including digital products, opened software, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure that you are fully informed about our return policy before you buy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Thank you for shopping with us at epicgearco.com.